CMB website obligations 

INVESTMENT SERVICES AND ACTIVITIES AUTHORIZED BY OUR BANK

Our bank provides order transmission, transaction and portfolio brokerage, storage services and auxiliary services for all capital market instruments allowed to be performed by deposit banks with the authorization received from the Capital Market Board (CMB) on 15/10/2015.

According to the relevant regulations of the CMB;

• Brokerage for order transmission defines for warding customer orders to another authorized investment organization to ensure that they are received and executed by our bank, and informing our customers about the results of orders,
• Acting as an agent for transmission of customers orders means act of submission of orders related to buying or selling capital market instruments on behalf of the customer and the customer's account or on behalf of the bank to stock exchanges and other organized market places or by our bank account or the authorized delivery and ensure the implementation of an organization,
• Portfolio agent means the activity of directly executing the purchase or sale orders of our customers related to capital market instruments by our bank as a counterparty. 

CORPORATIONS ACTING ON BEHALF OF OUR BANK

​​ Institutions operating behalf of our bank are AK Yatırım Menkul Değerler A.P. and Ak Asset Management A.P. Introductory information about institutions can be accessed at the following internet addresses.

​​https://www.akyatirim.com.tr
http://www.akportfoy.com.tr/tr

MINIMUM ELEMENTS AND RISKS OF TRANSACTIONS

As a result of transactions that you make in the capital markets, you can make a profit, as well as potential losses. Therefore, before you decide to trade, you need to understand the risks you may face in the market and make a decision taking into account your financial situation and constraints.​​

For this purpose, in addition to “framework agreement” to be signed with our bank, it is required to review “investment services and activities overall risk notification form" as per indicated on Article 25 of communiqué III-No. 39.1 on establishment and operating principles of investment companies and acknowledge issues mentioned below:

1. For the account that you will open in our bank and all transactions that will be performed through this account, All relevant legislation and similar administrative regulation provisions issued by the Capital Market Board, exchanges and clearing houses shall apply.

2. Capital market transactions are subject to risks at various rates. As a result of price fluctuations that will occur in the market, it is probable that you may lose all the money you have invested and your losses may even exceed the amount of money you have deposited, depending on the type of transaction you will make.

3. As a result of leverage impact by transactions on margin trading or short sale, it is important to consider that trading with low equity might result in high loss as well as high profit.

4. It should be noted that the information and recommendations to be submitted to you regarding the transactions you make in the markets may be incomplete and need to be verified

5. It should be noted that the technical and basic analysis to be conducted by authorized personnel regarding the purchase and sale of capital market instruments may differ. it should be also noted that the predictions made in these analyses are likely not to be realized with certainty.

6. It should be noted that in FX transactions, along with risks mentioned herewith, there is exchange rate risk and there may be a depreciation in Turkish Lira due to exchange rate fluctuations, that state may restrict foreign capital and foreign exchange movements, may impose additional and / or new taxes, and that trading transactions may not take place on time.

7. Before starting your transactions, you must obtain confirmation from our Bank about all commissions and other transaction fees that you will be liable for. If the fees are not expressed in monetary terms, you should request a written explanation with clear examples of how the fees will reflect on your financial transactions.

Statements mentioned aim to inform the customer about the current risks in general. Yet, this statement may not fully cover all risks that may arise from the trading of capital market instruments and pertaining transactions. Thus, before diverting your savings to such investments, you should do your research carefully.​​

In addition to items mentioned herewith;
For the following investment products that are traded by our bank, you must read the risk notification form specially prepared for each investment product before the transaction and acknowledge this statement with your own signature. ​​

• Short Sale Risk Notification Form
• Debt Instruments Risk Notification Form
• Margin Trading Risk Notification Form
• Foreign Share Market Risk Notification Form
• Over The Counter Derivative Instruments Risk Notification Form
• Warrants Risk Notification Form
• Share Market Risk Notification Form
• Loan Transactions Risk Notification Form
• Foreign Share Market Risk Notification Form
• Future Delivery Option Market Risk Notification Form

TERMS AND CONDITIONS OF STORAGE AND USE OF PERSONAL DATA RECIEVED

It is our primary goal and principle that protection of all information about our customers from unauthorized access, corruption and destruction is sustained as well as ensuring the confidentiality, integrity and availability of information

There are Information Security documents showing the policies and standards applied in our Bank in order to ensure the security of the information technology infrastructure. There is no access to customer information by any individual other than authorized personnel.

As part of the custody service, all physical and systemic measures have been taken against other service units to protect the security of customer information obtained.

ORDER TRANSMISSION, EXECUTION OF TRANSACTIONS and CLEARING or SETTLEMENT

​​These issues are defined in proceeding Order Execution Policies section.

ORDER EXECUTION POLICIES

Order Execution Policy of our Bank is mentioned below.

POLICY ON ORDER TRANSMISSION BROKERAGE
TRANSACTION BROKERAGE POLICY
PORTFOLIO BROKERAGE POLICY

You can Access our fund pricing data on https://www.akportfoy.com.tr/en/fund/prices

PRINCIPLES ON DIGITAL TRANSACTIONS BY CUSTOMERS AND PRINCIPLES ON DIGITAL NOTIFICATIONS TO CLIENTS.

Our Clients can view and perform transactions through "Direct Banking" channels. Clients can perform stock, investment fund and SGMK transactions digitally. Not withstanding with account extraits, notifications regulated by "III-45.1 Communiqué on Document and Registration Order Regarding Investment Services and Activities and Ancillary Services" ve margin calls are submitted to clients digitally.

PRINCIPLES ON DIGITAL TRANSACTIONS BY CUSTOMERS AND PRINCIPLES ON DIGITAL NOTIFICATIONS TO CLIENTS.

Our Clients can view and perform transactions through "Direct Banking" channels. Clients can perform stock, investment fund and SGMK transactions digitally.

​Not withstanding with account extraits, notifications regulated by "III-45.1 Communiqué on Document and Registration Order Regarding Investment Services and Activities and Ancillary Services" ve margin calls are submitted to clients digitally.

CAPITAL MARKET INSTRUMENTS, STOCK MARKET INFORMATION

https://www.akbank.com/en-us/Pages/default.aspx

https://www.borsaistanbul.com/en

http://fonturkey.com.tr/

you can access Capital Market Instruments, stock market and market information on web addresses mentioned above.

LEGAL PROVISIONS THAT PROFESSIONAL CUSTOMERS CANNOT BENEFIT FROM

the provisions of the legislation which professional customers cannot benefit from that are expressed in the second paragraph of Article 31 in ”III-39-1 communiqué on the establishment and operating principles of investment institutions", are given below:

a) Reconciliation of assets under custody is not mandatory, provided that written approval is obtained:
In accordance with the first paragraph of Article 68 of the communiqué III-37.1 on principles related to Investment Services and activities and Ancillary Services, entitled “agreement between the client and the custodian organization” it is obligatory to make a reconciliation between the customers to whom custody services are provided and the unit or personnel responsible for internal control of the investment institution authorized for custody. This written or digital reconciliation, performed at least once per year, shall cover customer-owned capital market instruments and cash

In case of obtaining written approval from professional customers in accordance with the second paragraph of the same article, the reconciliation mentioned in the first paragraph is not mandatory.

b) monthly notification is not mandatory for the balance of assets in custody accounts if contract is signed.

In accordance with Article No. 69 entitled as “notification of client assets” which was declared on Communiqué on Principles Regarding Investment Services and Activities and Ancillary Services No. III-37.1 making a monthly notification at least once a month by the investment institution authorized to custody, regarding the capital market instruments and cash belonging to customers, within the framework of the principles set out in the document and registration regulations of the Board is compulsory. It is possible to sign contracts / receive instructions from professional customers regarding non-notification or it is also probable to include this issue in the framework contract.

c) Compliance test is not mandatory:

As per stated on Article No. 33 under section “Compliance Tests” in Communiqué No. III-39-1 on Establishment and Operation Principles of Investment Firms investment firms are required to perform compliance tests for general customers only within the scope of their trading and public offering brokerage activities

d) In the legitimacy test, it is sufficient to obtain information about the investment period and risk and return preferences related with the investment objectives:

As per stated on Article No. 40. And sub-clause 4 under section “Legitimacy Test” in Communiqué No. III-37-1 on Establishment and Operation Principles of Investment Firms, regarding professional clients, except those considered on demand; it is stated that it is not compulsory to obtain information from clients such as the age and occupation of the client, education level, general or professional customer, capital market instruments subject to previous transactions, type, nature, volume and frequency of such transactions (as per indicated on sub-clause b and c of relevant clause) which shall be affiliated with issues such as
- whether the financial situation of the customer is sufficient to meet the risks of the investment; income level and investment assets,
- whether the client has the knowledge and experience to understand the risks associated with the transactions to be carried out in his portfolio or account.;

e) Apart from the general risk reporting form, additional risk statements are disclosed upon request: ​

As per stated on Article No. 25 Sub-clause No.2 under section “obligation to report risks to the client” in Communiqué No. III-39-1 on Establishment and Operation Principles of Investment Firms , it was declared that prior to providing services by investment companies to general clients within the scope of intermediary activity of investment firms during brokerage activities, they ought to explain the risks of capital market instruments to the client and receive a written statement declaring that the disclosures have been read and understood by the client. This condition was mentioned in Sub-clause No.3 and this statement is an add-on to general risk statement mentioned on Sub-clause No.1

It was also stated on Sub Clause No.7 of the same Article that the investment firm must make the statements within the scope of the second and third paragraphs, if requested by professional customers.

IN ACCORDANCE WITH THE "CONTINGENCY PLANS" PREPARED AGAINST POSSIBLE RISKS, THE CONTACT INFORMATION THAT CUSTOMERS CAN USE IN URGENT AND UNEXPECTED SITUATIONS AND MINIMUM MEASURES TO REDUCE THE RISKS OF CUSTOMERS

Business continuity management

In Akbank; the main objective is to ensure the continuity of critical business processes in bank transactions, to make them work within the prescribed downtime, when they cannot be achieved, to prevent customer losses and to protect the corporate reputation. In order to do so; Business Continuity Management Program is implemented.

This program has been developed based on the business continuity and disaster management system defined in BS 25999, which is an international standard (by British Standard Institute). This standard; has been updated following the publication of "ISO-22301: 2012 Social Security Business Continuity Management System standard" which was prepared in 2012.

Business continuity, organizational structure, roles and responsibilities are determined within Akbank. The Business Continuity Committee, which meets twice a year, monitors, controls and guides the work carried out within the scope of the management program and provides the necessary resources to ensure business continuity.

By the help of this management method, threats that may cause disruption in services and their effects on business operations in case of occurrence of these threats are defined in advance and plans are made to ensure that the operation continues without any interruption.

In this regard, corporate goals and obligations for critical services to be recovered in an extraordinary situation were determined and priorities were defined. Moreover; business continuity plans have been developed to ensure prompt and accurate action is taken and our information technology department was backed up in State of Emergency Centre which was set up in city of Ankara.

The business continuity plans that were created are regularly reviewed and updated and efficiency tests were performed by random practices.

Training and information activities are carried out in order to integrate Business Continuity Management into the corporate culture and to increase business continuity awareness within the organization. Each year large number of employees attend these random practices.

The functioning of the emergency plans that will be activated in the event of an extraordinary situation will be coordinated by the Business Continuity Committee, which consists of senior managers and their support teams.

In case emergency plans are activated, necessary information and communication with customers will be made on www.akbank.com and notification will be provided with press releases and messages that shall be released over social media channels. Besides, Our customers can contact our Bank by calling 444 25 25 in case of emergency.

LEGAL NOTICE

The information given on the website is of a general nature and there may not be enough information on the page to support customers' trading decisions.​

POSSIBLE RISKS AND SECURITY OF THE COMPUTER NETWORK AND ENCRYPTION SYSTEM USED

Pursuant to Article 30 of the BRSA Communiqué on Principles to be utilized on Information Systems Management in Banks, Banks are obliged to to inform clients about the considerations related to the Internet banking service and to make the necessary warnings.

Our bank has “Security Announcements" on its internet banking service website. It is informed that the Website, Akbank.com, is systematically protected by high-level security measures to ensure the maximum monetary security of its users.

In addition, according to certain cases and actual damage criteria, our customers are proactively informed by e-mail to avoid any fraud or abuse.

mail to avoid any fraud or abuse. Information about what to do by customers in order to perform banking transactions securely through the Internet banking channel, and what to consider when choosing a password or variable password are included. Also, there is a substantial amount of information regarding customer responsibilities for ensuring password security and what to do in case of any problems

FEATURES OF THE TRADING PLATFORM AND COMPUTER NETWORK USED, RISKS AND SECURITY MEASURES, IF ANY, AS WELL AS ALTERNATIVE COMMUNICATION METHODS THAT CAN BE USED AGAINST RISKS THAT MAY OCCUR ON THE PLATFORM

​​ Information about security on our bank's website can be accessed in detail in the “Security Announcements" link.

​​In the link mentioned, there is information about the issues to be considered in fraud attempts through Akbank's direct Internet channel and what to do if any problems are encountered

By providing Examples of fraud e-mail and other fake e-mail examples, our customers are warned not to log in to the links in this e-mail sent by malicious people. If the transaction was made via fake e-mail 444 25 25 / 0850 222 25 25 announcements that information should be provided using Akbank telephone Branch are under the heading.